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 Mobility on Cellphones

Druid provides mobile bridging function which allows an inbound call to ring both your desk and mobile phones concurrently, but if you answer the call on your mobile, you can transfer, park, record calls as if you have never left the office. This is called Mobile PBX functionality.

Applications of Mobile PBX

1) Sales and IT customer support professionals who are very mobile can use Druid for mobile contact center applications like receiving calls placed in a support queue. You can provide only one support number to customers, irrespective of the location of the support staff. All calls will be logged with timing and other details for billing related applications.

2) Lawyers, bankers and other service professionals can receive calls from office that are logged for billing requirements as well as record calls for retrieval on their web user portal

3) Traveling professionals can avoid expensive roaming charges internationally by their Druid IP-PBX to do a remote call-back

 
Last Updated ( Saturday, 03 January 2009 06:13 )