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Our client was an MNC providing IT services to multiple businesses worldwide. According to their estimates, they could only account for 20-30% of their entire IT assets list. With thousands of computers (both laptops and desktops), licensed software worth millions and invaluable high-risk data stored across their infrastructure, the client needed a globally dispersed, enterprise-wide IT asset management (ITAM) implementation to take back control of their IT infrastructure.
Our client is known for providing purpose-built business and technology solutions that optimize customer performance and enable data-driven outcomes. Their services cover the design, development, and implementation of new tech-based solutions along with the ongoing management, enhancement and support of existing business systems. They have a team of 1,400+ employees worldwide and have offices in the US, Canada, India, Philippines, Dubai, and Australia. They support a diverse portfolio of customers across various industries, including software, BFSI, hospitals and pharmaceuticals, manufacturing, energy, and retail.
With IT assets spread worldwide among its various business units under very little oversight, the enterprise was desperately looking for a large-scale solution to take control of its infrastructure. Multiple asset management services were being used in different locations, with very little interlinking between themselves, the regional headquarters or the central headquarters. As a result, the client estimated that they could accurately account only for 20-30% of their assets.
The enterprise was also hesitant to commit to a single globally-dispersed, enterprise-wide asset management program right away. With hardware, software and data worth millions of dollars on the line, the company sought a project proposal where the asset management activities could fund themselves incrementally, providing ROIs at each phase.
The client had strong reasons to move cautiously with this project. Their legacy systems crossed departmental and organizational lines, housing valuable proprietary data that tied to thousands of associated personnel, IT assets and contract information, some of which went back decades.
Taashee’s asset management experts first appraised the client’s unique requirements and recommended an iterative phased approach, with each phase comprising a subset of their total assets that would focus on rapidly proving their ROIs. We began in the distributed environment, with the first phase consisting of a set of high-value, OEM-licensed software. Our intention was to bring in substantial financial benefits as quickly as possible and create awareness of asset management throughout the company. Taashee discovered the client’s installed base of software, performed audits of their procurement history, and compared the two to establish the differences between assets procured and those accounted for.
We also developed software compliance reports for the entire enterprise by title and version. Our results showed extensive under-licensing along with large pockets of unused and misallocated inventory. Our team initiated deep-set enterprise wide ITAM procedures that were able to balance the under-licensing against unutilized inventory, re-activated lost licenses and components, and allocated true-up costs across business units. This allowed the first phase of the project to establish a solid foundation upon which Taashee proposed to build a multiyear IT asset management program.
This allowed the first phase of the project to establish a solid foundation upon which Taashee proposed to build a multiyear IT asset management program. The early results also encouraged the client organization to initiate global deployment of the program and expand the solution. Once the next phase was greenlit, Taashee’s ITAM team developed a solution roadmap where legacy systems were preserved while implementing new automation technology which completely negated the risk of losing valuable data.
Taashee designed a fully customized cradle-to-grave IT asset management lifecycle for the client. The most important part of this implementation was developing a common repository of discoverable and non-discoverable asset information with 99.5% reliability, which helped in worldwide asset-related decision-making. The repository was supported by an audit loop that ensured compliance and real-time accuracy of the information contained in the asset repository.
The repository helped us define a strategic asset procurement and renewal plan for allocating costs across various locations. Timely discovery and informed decision-making capabilities paved the way for avoiding fines and fees for the under-licensing of software that could have drained millions from the enterprise.
The client was in fact, able to recommission thousands of unused and underused licenses that were brought back to the inventory and the funds were recovered. These developments further led to the tracking of software usage data, proper scoping of requirements at the software request phase, and removal of unused software from the desktop inventory leading to savings of more than 55% year-on-year on software-related investments.
Taashee’s technical team helps organizations that require increased developer productivity, higher quality applications, and lower maintenance costs. Taashee programmers specialize in multiple technologies with add-on features and advanced support. The biggest advantage for customers approaching Taashee is that they do not need to approach multiple vendors to implement different technologies