Technical Account Manager

JOB ID: 102

Roles and Responsibilities

• Provide extensive technical assistance
• Measure, track and analyze key account metrics
• Resolve technology-related problems
• Collaborates with team and client to support client deliverable deadlines, working on assigned projects as needed
• Ability to communicate and explain complex ideas to teams, clients, and technical staff (client side)
• Anticipates client questions and has thought out answers/solutions
• Willing to go above and beyond the call of duty to delight the client and deliver excellent service
• Acts as the support escalation point for their assigned clients, and overseeing resolution and client satisfaction

Desired Candidate Profile

• Expertise knowledge of Java technologies/methodologies, relational database concepts, object-oriented techniques, user interface
• Competitive & competitively aware
• Capable of assessing a customer’s needs, qualifying opportunities & handling customer objections at all levels
• Preferably from the software industry
• Submit and Manage Feature PVRs
• Considers and ensures ownership of all aspects of onsite evaluations and proof of concepts
• Subject matter experts (SME) are eligible

Perks and Benefits

• Weekly 5 days working
• Health insurance