Technical Account Manager

JOB ID: 102

Roles and Responsibilities

  • Provide extensive technical assistance
  • Measure, track and analyze key account metrics
  • Resolve technology-related problems
  • Collaborates with team and client to support client deliverable deadlines, working on assigned projects as needed
  • Ability to communicate and explain complex ideas to teams, clients, and technical staff (client side)
  • Anticipates client questions and has thought out answers/solutions
  • Willing to go above and beyond the call of duty to delight the client and deliver excellent service
  • Acts as the support escalation point for their assigned clients, and overseeing resolution and client satisfaction


Desired Candidate Profile

  • Expertise knowledge of Java technologies/methodologies, relational database concepts, object-oriented techniques, user interface
  • Competitive & competitively aware
  • Capable of assessing a customer’s needs, qualifying opportunities & handling customer objections at all levels
  • Preferably from the software industry
  • Submit and Manage Feature PVRs
  • Considers and ensures ownership of all aspects of onsite evaluations and proof of concepts
  • Subject matter experts (SME) are eligible


Perks and Benefits

  • Weekly 5 days working
  • Health insurance

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